Top-up FAQ > Top-up
In what format should I enter the recipient's mobile phone number?
In most cases, you should leave out the "011" international dialing prefix, as well as the country and city code for the number you wish to top up. Please follow the specific tips that appear on the Order Request page next to the entry field for your recipient's phone number. The Order Request page will be customized based on the country and carrier you have selected, and will reflect the appropriate phone number formatting requirements.