Top-up FAQ > Top-up

Why is my payment/credit card not being accepted at your site?

Please confirm that all the information you have entered is correct (including name, billing address, expiration date, etc.). If you are trying to make a purchase using a prepaid gift card, you must make sure that the card is registered according to the instructions provided to you by the card issuer. Attempting to pay using an unregistered prepaid gift card will result in your transaction being denied.